Senior Digital Product Designer (UX)

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, with 150 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player.

As a Senior Digital Product Designer (UX) at itsme®, you will play a crucial role in shaping the user experience for its more than 8 million users. You will work collaboratively with cross-functional teams, including product managers, developers, marketerrs, to create intuitive and accessible designs that meet the needs of our users.

What your job looks like

• Collaborate with product managers, solution architects, developers, and stakeholders to shape new features from concept to launch

• Clearly document and communicate design decisions to stakeholders across all levels, including leadership and development teams

• Contribute to the overall product experience and long-term design vision

• Translate user needs and business goals into clear, intuitive, and engaging designs

• Create wireframes, wireflows, and high- and low-fidelity prototypes (primarily in Figma)

• Ensure consistency with our design system while driving innovation where appropriate

• Identify gaps in the design system and build new or updated components

• Plan and conduct user research and usability testing, together with our (external) UX research partners, to inform and validate design decisions

• Leverage user insights and data to guide and support design choices

• Advocate for user needs while balancing technical constraints and business goals

• Work closely with product managers and functional analysts during the feature refinement phase to ensure all business and user needs are clear

• Work closely with developers during implementation to ensure high-quality execution of designs

• Stay up to date with trends and best practices in UX/UI, product design, and user behaviour

• Apply meaningful placeholder copy in designs to support copywriting

• Design with accessibility in mind, ensuring compliance with European Accessibility Guidelines

• Proven experience (5+ years) as a Digital Product Designer or similar role.

• Capable of collaborating effectively within a team while also demonstrating the ability to independently manage your workload

• Solid understanding of user-centered design principles and UX best practices

• Profound knowledge of mobile-first design patterns

• Strong portfolio showcasing a range of digital design projects, including mobile app design.

• Proficiency in design tools such as Adobe CS and Figma.

• Ability to effectively communicate design concepts and rationalize cross-functional teams

• Experience working in an agile development environment

• Excellent collaboration and communication skills

What we offer

• Being welcomed by an informal, enthusiastic, and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.

• Offices within walking distance from Brussels Central Station, with the possibility to work remotely 3 days a week.

• A contract of indefinite duration, with an attractive compensation package.

• An environment where we care a lot about our core values:

  • Impact: Lead by example and create positive influence.

  • Resourcefulness: Connect, mobilise, and collaborate across ecosystems.

  • Curiosity: Explore, learn, and challenge the status quo.

  • Scale: Build strong foundations for sustainable growth.

  • Humble: Respect, listen, and embrace feedback for growth.