Junior Account Executive

Itsme has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, counting 75 team members and growing. Our mission: providing a state-of-the-art digital identity solution to all people, enabling them to interact securely in the digital space. Now, only six years after being founded, nearly 7 million citizens use the itsme app, to identify themselves and sign documents online. Starting in Belgium, we successfully launched in The Netherlands and Luxembourg, with the ambition to become an internationally leading player.

As an Inbound Account Executive at Itsme, specializing in the SMB (Small and Medium-sized Business) market for Identity & Qualified Electronic Signatures, you will primarily focus on responding to inbound inquiries and leads. You will play a crucial role in understanding the unique needs of SMB customers, presenting our services effectively, and ensuring a seamless sales process. Your goal is to meet and exceed sales targets while providing exceptional service to our valued SMB customers.

What your job looks like

• Inbound Customer Engagement: Respond promptly to inbound inquiries from SMB customers, understanding their specific needs related to Identity & Qualified Electronic Signatures, and providing tailored solutions.

• Sales Generation: Achieve and exceed monthly sales targets within the SMB market through effective product knowledge, up selling, and cross-selling strategies.

• Product Knowledge: Stay informed about Itsme's Identity & Qualified Electronic Signatures service offerings, features, and benefits to communicate effectively with SMB customers and address inquiries.

• Relationship Building: Establish and maintain positive relationships with inbound SMB customers to foster loyalty and repeat business.

• Team Collaboration: Work collaboratively with other team members to achieve collective sales goals within the SMB market and contribute to a positive and supportive work environment.

• Operational Excellence: Ensure accurate and efficient processing of sales transactions, including handling inbound leads, and maintaining a tidy and organized sales area.

• Customer Feedback: Gather customer feedback within the SMB market and communicate insights to the management team to improve our services and enhance the overall customer experience.

• Master's degree in a relevant field (business, sales, marketing, etc.)

• Proven experience in Sales/Business Development in Tech

• Full proficiency in English and native in French, Dutch proficiency is a plus

• Strong communication and interpersonal skills.

• Structured and goal-oriented approach

• Ability to work in a fast-paced and dynamic environment.

• Proven ability to meet and exceed sales targets.

• Basic computer skills and familiarity with CRM systems.

What we offer

• Being welcomed by an informal, enthusiastic and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.

• The chance to develop and grow, while having an immediate business impact.

• Offices at walking distance from Brussels Central Station, the possibility to work remotely 3 days a week.

• Of course a contract of indefinite duration, with an attractive compensation package.

• An environment where we care a lot about our core values:

  • Integrity: being fair, honest & transparent so that we can be trusted.

  • Inclusiveness: creating an open environment in which all team members’ opinions are taken into account.

  • Innovation: building future-proof solutions by finding new ideas and methods to solve problems.