Junior Account Executive

Itsme has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, counting 85 team members and growing. Our mission: providing a state-of-the-art digital identity solution to all people, enabling them to interact securely in the digital space. Now, only seven years after being founded, 7 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme® app in 17 European countries, with the ambition to become an internationally leading player.

As an Inbound Account Executive at Itsme, specializing in the SMB (Small and Medium-sized Business) market for Identity & Qualified Electronic Signatures, you will primarily focus on responding to inbound inquiries and leads. You will play a crucial role in understanding the unique needs of SMB customers, presenting our services effectively, and ensuring a seamless sales process. Your goal is to meet and exceed sales targets while providing exceptional service to our valued SMB customers.

What your job looks like

• Inbound Customer Engagement: Respond promptly to inbound inquiries from SMB customers, understanding their specific needs related to Identity & Qualified Electronic Signatures, and providing tailored solutions.

• Sales Generation: Achieve and exceed monthly sales targets within the SMB market through effective product knowledge, up selling, and cross-selling strategies.

• Product Knowledge: Stay informed about Itsme's Identity & Qualified Electronic Signatures service offerings, features, and benefits to communicate effectively with SMB customers and address inquiries.

• Relationship Building: Establish and maintain positive relationships with inbound SMB customers to foster loyalty and repeat business.

• Team Collaboration: Work collaboratively with other team members to achieve collective sales goals within the SMB market and contribute to a positive and supportive work environment.

• Operational Excellence: Ensure accurate and efficient processing of sales transactions, including handling inbound leads, and maintaining a tidy and organized sales area.

• Customer Feedback: Gather customer feedback within the SMB market and communicate insights to the management team to improve our services and enhance the overall customer experience.

• Master's degree in a relevant field (business, sales, marketing, etc.)

• Proven experience in Sales/Business Development in Tech

• Full proficiency in English and native in Dutch

• Strong communication and interpersonal skills.

• Structured and goal-oriented approach

• Ability to work in a fast-paced and dynamic environment.

• Proven ability to meet and exceed sales targets.

• Basic computer skills and familiarity with CRM systems.

What we offer

• Being welcomed by an informal, enthusiastic and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.

• The chance to develop and grow, while having an immediate business impact.

• Offices at walking distance from Brussels Central Station, the possibility to work remotely 3 days a week.

• Of course a contract of indefinite duration, with an attractive compensation package.

• An environment where we care a lot about our core values:

  • Integrity: being fair, honest & transparent so that we can be trusted.

  • Inclusiveness: creating an open environment in which all team members’ opinions are taken into account.

  • Innovation: building future-proof solutions by finding new ideas and methods to solve problems.