Revenue Operations Analyst

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, with 115 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player.

We’re looking for a Revenue Operations Analyst to support the planning, execution, and optimisation of commercial operations across sales, finance, and customer onboarding. The role combines analytical capability with operational execution to ensure revenue teams operate with clear targets, reliable data, and efficient processes. 

This position acts as a connective layer between go-to-market leadership and operational teams by supporting commercial planning, enterprise deal structuring, billing operations, and revenue analytics. The analyst ensures alignment between strategy, systems, and execution to maximise revenue impact. 

What your job looks like

• Revenue Team Planning: Align revenue operations initiatives with company strategy and go-to-market priorities. You will actively support leadership in defining commercial strategy through data analysis and operational insight. This includes designing and maintaining revenue targets, driving operating cadences, and establishing clear ways of working across the revenue organisation. 

• Deal Support: Provide operational support for enterprise sales cycles by coordinating across sales, legal, and finance teams. You will assist with structuring complex commercial agreements, including pricing models, discount structures, and contract terms. As a Revenue Operations Analyst, you will develop and maintain standardised contract templates and commercial documentation. 

• Billing Support: Ensure the accuracy and integrity of contract, subscription and pricing data within billing and finance systems. You will support our onboarding and sales teams with monthly billing operations, including invoice generation and reconciliation, and proactively own our collections processes and resolution of billing discrepancies.  

• Team Enablement: Develop materials and operational resources to improve the efficiency of the sales team’s day-to-day activities. This includes creating and maintaining commercial playbooks that support specific revenue objectives and sales motions. You will identify operational bottlenecks within the revenue workflow and propose process improvements.  

• Analytics & Forecasting: Support quarterly and annual revenue forecasting processes. Provide analytical support for the revenue team planning and target setting. Produce reporting and insights on pipeline health, deal performance and revenue trends. In addition, you might be tasked to develop dashboards and reporting frameworks that support decision-making for revenue leadership

• You have 3-4 years of relevant experience in revenue operations, sales operations, finance operations, or a related analytical role 

• Strong analytical and financial modelling capability 

• Experience working with CRM systems (e.g. Salesforce) and financial / billing platforms 

• Ability to translate strategy into operational processes and frameworks 

• Close attention to detail with strong data integrity discipline 

• Experience building a dashboard or working with BI tools preferred 

• You are fluent in English and native Dutch or French. 

What we offer

• Being welcomed by an informal, enthusiastic, and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.

• Offices within walking distance from Brussels Central Station, with the possibility to work remotely 3 days a week.

• A contract of indefinite duration, with an attractive compensation package.

• An environment where we care a lot about our core values:

  • Integrity: being fair, honest & transparent so that we can be trusted.

  • Inclusiveness: being an open environment in which all team members' opinions are taken into account.

  • Innovation: building future-proof solutions by finding new ideas and methods to solve problems.