Product Manager

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, with 115 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player.

We are looking for a dynamic Product Manager to lead our identification & Qualified Electronic Signatures (QES) product stream in Belgium and the rest of Europe.  This role leads product discovery activities to ensure a deep understanding of partner and end-user needs and translates that into a tangible product roadmap.  

In this role, you’ll work closely with the product management team, design team, marketing, and sales team to drive customer and user value. 

What your job looks like

• Product strategy & vision 

  • You own and report on product success metrics for your product lines (such as conversion, fraud, reliability, and adoption). You proactively monitor external trends and evolutions in your domain (competition, regulation, opportunities) and share these with internal stakeholders 

  • You translate user insights and the company strategy into a comprehensive product roadmap by capturing input from stakeholders (end users, partners, legal/compliance requirements) and quantifying the business value. 

  • You align internal stakeholders (marketing, sales, and delivery teams) to ensure a successful go-to-market.  

• Value delivery orchestration 

  • You coordinate the concept and refinement track across teams to ensure solution proposals are well‑defined, understood and aligned. You validate that solution requirements accurately reflect the underlying business and user needs. 

  • You ensure all stakeholders share a consistent view of the problem, desired outcomes and constraints. 

  • You support delivery teams with clear requirements and context, while operational delivery remains owned by Product Owners and the Delivery team.  

• You engage in best practices sharing to continuously improve the product management team and way of working.

• A master’s degree or equivalent experience 

• Demonstrated (5+ years) experience in a Product Management role or equivalent experience in digital products. 

• You can translate strategic objectives into project ideas and quantify them in a business case. Moreover, you have experience in problem framing, prioritising under uncertainty, ability to convey ideas that can be technical in a business-savvy fashion 

• A proven track record in market analysis and data-driven decision making  

• You can plan, manage and coordinate multiple tasks simultaneously and prioritise according to potential partner and user value 

• You are familiar with the agile way of working, and you understand interdependencies between customer/business needs, operations, and technology (previous experience as journey/epic owner, scrum master of product owner is a plus) 

• Affinity with regulated digital identity systems (eIDAS, QES, trust frameworks, fraud prevention) and cooperation with legal and compliance teams is considered a plus. 

• You have an analytical mindset and excellent problem-solving skills 

• You proactively come up with improvements or new ideas, and you always put the customer first 

• You have excellent communication and stakeholder management skills 

• You are a team player who shares his/her knowledge and enjoys celebrating joint achievements, but you can also work autonomously 

• You are fully proficient in English, and your mother tongue is Dutch and/or French.

• You bring passion and energy to the team you work with 

What we offer

• Being welcomed by an informal, enthusiastic, and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.

• Offices within walking distance from Brussels Central Station, with the possibility to work remotely 3 days a week.

• A contract of indefinite duration, with an attractive compensation package.

• An environment where we care a lot about our core values:

  • Integrity: being fair, honest & transparent so that we can be trusted.

  • Inclusiveness: being an open environment in which all team members' opinions are taken into account.

  • Innovation: building future-proof solutions by finding new ideas and methods to solve problems.