HR Operations Administrator

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, with 115 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player.

We are seeking a highly motivated and ambitious HR Operations Administrator who’ll play a vital role in helping our colleagues find answers to their questions and ensuring that all our HR administration processes run smoothly. Do you  secretly enjoy tidy spreadsheets, clear processes, and making sure nothing (and no one) falls through the cracks? You’re the kind of person who keeps HR running smoothly behind the scenes,calm, organised, and always one step ahead? If accuracy makes you happy, helping colleagues gives you energy, you’ll feel right at home with us and a helping hand to HR projects and partnering with the business

What your job looks like

• Core HR Operations

  • First point of contact for employees and candidates for HR-related questions

  • Handle onboarding and offboarding administration

  • Ensure accurate people data and personnel files

• Payroll, Benefits & Mobility

  • Coordinate payroll and benefits administration

  • Manage mobility and fleet administration

  • Liaise with external payroll advisors and benefit providers

• Systems, Processes & Policies

  • Maintain and improve HRIS & systems (HiBob, SD Worx, Mbrella, Recruitee…)

  • Support performance and goal-setting processes

  • Draft, update and monitor HR policies and procedures

• Collaboration

  • Work closely with HR Operations Manager, Talent Acquisition, Finance, IT, Legal and Compliance

  • Exchange with the payroll advisor, benefit suppliers, fleet manager, … externally

• Languages: Full proficiency in English, and native in Dutch or French and good level in the other national language.

• Curiosity & Empathy

• Detail-oriented & organizational skills

• Payroll Knowledge (at least a first experience in payroll management

• Tech-savvy: HR software & HR Proficiency, Microsoft Suite (Excel mainly)

• Critical Thinking

• Problem Resolution

• Knowledge of HR systems, labour laws (focus on joint committee 200)

• Bachelor degree in HR, business management or other

• min. +3 years of experience in similar role

What we offer

• Being welcomed by an informal, enthusiastic, and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.

• Offices within walking distance from Brussels Central Station, with the possibility to work remotely 3 days a week.

• A contract of indefinite duration, with an attractive compensation package.

• An environment where we care a lot about our core values:

  • Integrity: being fair, honest & transparent so that we can be trusted.

  • Inclusiveness: being an open environment in which all team members' opinions are taken into account.

  • Innovation: building future-proof solutions by finding new ideas and methods to solve problems.