Fraud specialist (Product Manager)

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, with 115 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player.

As part of the Product Management team, you own the vision, roadmap and success of our fraud detection and mitigation. You translate fraud risks, stakeholder needs and market trends into impactful product decisions. 

You work closely with security operations, compliance, architecture, product teams and external stakeholders to maximise customer and user value. 

What your job looks like

• Translate threat intelligence and stakeholder needs into a product strategy for fraud detection and mitigation  

• Own success metrics and quantify business risk and ROI of fraud controls  

• Align internal and external stakeholders to drive tangible market impact  

• Coordinate the design of effective, customer-aligned fraud controls  

• Support delivery teams with clear requirements and context  

• Share insights and best practices across teams 

• Master’s degree or equivalent experience 

• 3+ years of experience in fraud analysis and management (product or project management is a plus) 

• Strong analytical skills and data-driven decision-making mindset 

• Ability to translate strategy into concrete initiatives and business cases 

• Experience working with multiple internal and external stakeholders 

• Affinity with regulated digital identity environments (eIDAS, QES, trust frameworks) is a plus 

• Excellent communication skills and a proactive, hands-on attitude 

• Fully proficient in English (Dutch and/or French is a plus) 

• You are a team player who shares his/her knowledge and enjoys celebrating joint achievements, but you can also work autonomously 

• You bring passion and energy to the team you work with, you proactively bring ideas 

What we offer

• Being welcomed by an informal, enthusiastic, and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.

• Offices within walking distance from Brussels Central Station, with the possibility to work remotely 3 days a week.

• A contract of indefinite duration, with an attractive compensation package.

• An environment where we care a lot about our core values:

  • Integrity: being fair, honest & transparent so that we can be trusted.

  • Inclusiveness: being an open environment in which all team members' opinions are taken into account.

  • Innovation: building future-proof solutions by finding new ideas and methods to solve problems.