Finance Operations Manager

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest growing scale-ups, counting 90 team members and growing. Our mission: providing a state-of-the-art digital identity solution to all people, enabling them to interact securely in the digital space. Now, only seven years after being founded, 7 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme® app in 17 European countries, with the ambition to become an internationally leading player.

As Finance Operations Manager, you’ll play a pivotal role in strengthening our core financial processes across the business. You’ll work closely with finance, HR, and other business teams to streamline operations, support international expansion, and drive process excellence across order-to-cash, procure-to-pay, and record-to-report workflows. This is a cross-functional and hands-on role for someone who thrives at the intersection of finance operations, business process optimization, and scalable growth.

What your job looks like

• Finance Process Optimization & Ownership: Own and continuously improve core finance operations, including order-to-cash, procure-to-pay, record-to-report, and payroll and expense management. Identify opportunities to enhance automation, data flow, and compliance across these processes.

• Entity Integration & Financial Consolidation: Support the integration of new legal entities into our financial systems. Ensure seamless setup and alignment with multi-entity consolidation and reporting requirements.

• System Optimization, Integration & Management: Ensure that our ERP and adjacent applications (e.g. NetSuite, Bob, Recruitee) effectively support operational needs. Optimize workflows and configurations to align with evolving business processes and reporting requirements.

• Cross-functional Collaboration: Partner with finance, HR, and business teams to gather operational needs, refine process handoffs, and ensure alignment across departments. Act as a liaison between process owners and technical teams to translate business requirements into scalable solutions.

• Data Accuracy, Reporting & Insights: Ensure high data integrity across financial processes and systems. Support business decision-making through reliable reporting and insightful financial analysis.

• Training & Enablement: Create training materials and documentation for finance-related systems and processes. Promote adoption and compliance through education and clear communication.

• Compliance & Internal Controls: Maintain and enforce strong internal controls. Ensure that financial operations comply with internal policies and applicable external regulations, particularly in areas like payroll processing, vendor management, and entity-level accounting.

Who we are looking for

• Bachelor's or Master's degree in Business, Finance, Accounting, or related field.

• 5+ years of experience implementing and managing cloud-based business systems (e.g., ERP, CRM, HRIS).

• Solid experience with NetSuite or equivalent ERP platforms, ideally in a high-growth, multi-entity environment.

• Strong understanding of finance workflows (lead-to-cash, order-to-pay, record-to-report) and how systems support them.

• Proficiency in systems analysis, troubleshooting, and end-user support.

• Excellent project management skills, organised, communicative, and able to manage multiple priorities.

• Collaborative and proactive — you enjoy working cross-functionally to solve problems and improve operations.

• Fluent in English and native in either Dutch or French.

What we offer

• Being welcomed by an informal, enthusiastic and ambitious team that is revolutionising how we safely manage our digital identity, in Belgium & beyond.

• Offices within walking distance of Brussels Central Station and the possibility to work remotely 3 days a week.

• Of course, a contract of indefinite duration, with an attractive compensation package. 

• An environment where we care a lot about our core values:

  • Integrity: being fair, honest & transparent so that we can be trusted.

  • Inclusiveness: being an open environment in which all team members’ opinions are taken into account.

  • Innovation: building future-proof solutions by finding new ideas and methods to solve problems.