Digital Product Designer (UX/UI)

Itsme has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, counting 85 team members and growing. Our mission: providing a state-of-the-art digital identity solution to all people, enabling them to interact securely in the digital space. Now, only six years after being founded, nearly 7 million citizens use the itsme app, to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme® app in 17 European countries, with the ambition to become an internationally leading player.

As a Senior Digital Product Designer (UX) at itsme®, you will play a crucial role in shaping the user experience for its more than 7 million users. You will work collaboratively with cross-functional teams, including product managers, developers, marketers, to create intuitive and accessible designs that meet the needs of our users.

What your job looks like

• Collaborate with product managers, solution architects, developers, and stakeholders to shape new features from concept to launch

• Clearly document and communicate design decisions to stakeholders across all levels, including leadership and development teams

• Contribute to the overall product experience and long-term design vision

• Translate user needs and business goals into clear, intuitive, and engaging designs

• Create wireframes, wireflows, and high- and low-fidelity prototypes (primarily in Figma)

• Ensure consistency with our design system while driving innovation where appropriate

• Identify gaps in the design system and define requirements for new or updated components in collaboration with the design system owner

• Plan and conduct user research and usability testing, together with our (external) UX research partners, to inform and validate design decisions

• Leverage user insights and data to guide and support design choices

• Advocate for user needs while balancing technical constraints and business goals

• Work closely with product managers and functional analysts during the feature refinement phase to ensure all business and user needs are clear

• Work closely with developers during implementation to ensure high-quality execution of designs

• Stay up to date with trends and best practices in UX/UI, product design, and user behaviour

• Apply meaningful placeholder copy in designs to support copywriting

• Design with accessibility in mind, ensuring compliance with European Accessibility Guidelines

• Proven experience (5+ years) as a Digital Product Designer or similar role.

• Capable of collaborating effectively within a team while also demonstrating the ability to independently manage your workload

• Solid understanding of user-centered design principles and UX best practices

• Profound knowledge of mobile-first design patterns

• Strong portfolio showcasing a range of digital design projects, including mobile app design.

• Proficiency in design tools such as Adobe CS and Figma.

• Ability to effectively communicate design concepts and rationale to cross-functional teams

• Experience working in an agile development environment

• Excellent collaboration and communication skills

What we offer

• Being welcomed by an informal, enthusiastic and ambitious team that is revolutionizing how we safely manage our digital identity, in Belgium & beyond.

• The chance to develop and grow, while having an immediate business impact

• Offices within walking distance of Brussels Central Station, the possibility to work remotely 3 days a week.

• Of course, a contract of indefinite duration, with an attractive compensation package.

• An environment where we care a lot about our core values:

  • Integrity: being fair, honest & transparent so that we can be trusted.

  • Inclusiveness: being an open environment in which all team members’ opinions are considered.

  • Innovation: building future-proof solutions by finding innovative ideas and methods to solve problems.